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Uh Oh, My Email Got Hacked, Now What?

A guide to Recovery and Staying Secure


A guide to recovering from a hacked email account
Email got Hacked, Now What?

The sinking feeling of realizing your email has been compromised is enough to send chills down anyone's spine. Hacked emails can expose sensitive information, disrupt communication, and leave you vulnerable to further attacks. But don't panic! This guide will equip you with the knowledge and steps to regain control, minimize damage, and protect yourself moving forward. 

 

The most important thing to remember when you get hacked is to act fast! The faster you act, the better. The longer you wait, the more opportunity the hacker has to exploit your account. As soon as you suspect a breach, take immediate action. Let's dive in!


Step 1: Regain Control – Secure Your Email Account


What to do when your email account has been hacked
Act Quickly! Change your Password!

  1. Change Your Password: This is the top priority. Create a strong, unique password (12+ characters, mix of upper/lowercase, numbers, and symbols) that you don't use for any other account. Enable two-factor authentication (2FA) for an extra layer of security.

  2. Scan for Malware: Run a full antivirus scan on your device to detect and remove any malicious software that might have facilitated the hack. Consider a professional cleaning if you suspect deeper infection.

  3. Review Recent Activity: Check your sent folder for unauthorized emails. Look for suspicious login attempts or password changes in your account settings.  Check for any rules that may have been setup and delete the ones you didn't create. This helps identify the scope of the breach.

  4. Report the Hack: Inform your email provider about the compromise. This helps them track hacking attempts and improve security measures. They might also offer additional recovery assistance.


Step 2: Damage Control – Protecting Your Information



  1. Banking Information & Passwords: If you stored banking information or passwords in your emails, act immediately! Contact your bank(s) and financial institutions to report the potential compromise. Request new passwords and closely monitor your accounts for suspicious activity. Consider changing debit/credit card numbers for added security.

  2. Other Connected Accounts: Review accounts linked to your hacked email (social media, shopping platforms, etc.). Change passwords immediately and enable 2FA if available. Be wary of any suspicious activity or login attempts.

  3. Warn Your Contacts: Send a brief email to your contacts explaining that your account was hacked and advising them not to open any suspicious emails or attachments seemingly from you. This minimizes the risk of further phishing attempts.

  4. Monitor financial activity: Closely monitor your bank accounts and credit cards for any unauthorized transactions. Report any suspicious activity immediately to your financial institutions.

Step 3: Building Resilience – Long-Term Security Habits


Long Term Protection Game Plan
Use a VPN on Public Networks

  1. Strong & Unique Passwords: This cannot be stressed enough. Ditch weak, reused passwords. Use a password manager to generate and store complex, unique passwords for every account.

  2. Beware of Phishing: Remain vigilant against phishing emails or websites designed to steal your information. Don't click suspicious links or attachments, and verify sender legitimacy before responding.

  3. Regular Software Updates: Ensure your operating system, antivirus software, and web browser are always up-to-date with the latest security patches. This fixes vulnerabilities hackers might exploit.

  4. Beware of Public Wi-Fi: Avoid accessing sensitive accounts on public Wi-Fi networks, as they are less secure. Consider using a VPN for added protection.

  5. Multi-Factor Authentication (2FA): Enable 2FA wherever possible. This adds an extra layer of security by requiring a second verification step (code, fingerprint) besides your password.


Additional Tips:


Be cautious when online
Tips to Staying Secure Online

  • Consider using a dedicated email address for sensitive communications like banking or financial transactions.

  • Be cautious about what information you share online, especially in emails. Never share any passwords in an email.

  • Regularly back up your important data to a secure location in case of future attacks. Ensure you have a good recovery plan including offsite and offline backup.

  • Stay informed about online security threats and best practices. Subscribe to reliable cybersecurity resources or blogs.


Remember, recovering from an email hack can be stressful, but by following these steps and adopting good security habits, you can minimize the damage and build resilience against future threats. If you feel overwhelmed or unsure about any step, don't hesitate to give us a call, we will be glad to help!

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